Frequently Asked Questions
Everything you need to know about bringing luxury home fragrance into your space.
What kind of wax do you use in your candles?
At Sensum Scents, we use a premium, sustainable soy wax blend that ensures a clean, long-lasting burn and superior scent throw without the use of paraffin.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 10-15 business days depending on the destination.
Are your fragrance oils safe and non-toxic?
Yes, all our fragrances are phthalate-free, paraben-free, and cruelty-free. We strictly adhere to IFRA standards to ensure our scents are safe for your home and family.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. If your item arrives damaged, please contact our support team immediately for a replacement.
How can I maximize the life of my candle?
To ensure an even burn, always trim the wick to 1/4 inch before lighting and allow the wax pool to reach the edges of the jar during every burn session.
Do you offer wholesale or bulk ordering?
Yes, we offer competitive wholesale pricing for boutiques and bulk discounts for special events. Please contact our sales team via the 'Wholesale' link in our footer for more information.